Grievance Redressal

Returns, exchanges, cancellations or anything that has gone wrong. Every request gets a ticket number you can track.

Grievance Officer

Name: Laxmi
Designation: Grievance Officer
Email: support@ghumr.in
Phone: 8458970094
Address: Gokul Nagar, Indore

Our commitments

· Every request receives a ticket number immediately.
· Acknowledged within 48 hours, automatically — including weekends.
· Resolved within one month of being raised.
· Cancellation before dispatch is free.
· We cannot refuse a refund for goods that are defective, not as described, or delivered late.

These timelines are our obligations under the Consumer Protection (E-Commerce) Rules 2020. If you are not satisfied with our resolution, you may escalate to the National Consumer Helpline (1915) or file at e-Daakhil.

Raise a request

Check an existing request

Returns are accepted within 7 days of delivery. See the Return & Refund Policy for who bears return shipping.