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Last updated 6 September 2026
Draft. This policy has been prepared against the applicable Indian rules but has not yet been reviewed by legal counsel. It must be reviewed before this store accepts live payments.
You can request a return or exchange within 7 days of delivery. Raise it through the Grievance Redressal page with your order number and mobile number — you will get a ticket number immediately.
We cannot and will not refuse a return or refund where the product is:
If the fault is ours — any of the situations above — we pay return shipping and refund you in full.
If you simply changed your mind or the fit was not right, you pay the return shipping, and we refund the product value. Please use the measured garment dimensions on each product page before ordering; they are there to save you this.
Items should come back unworn and unwashed, with tags intact and in their original packaging. Handworked pieces have natural irregularities; those are not defects and we will not treat a return as faulty on that basis alone.
You can cancel free of charge any time before your order is dispatched. After dispatch it becomes a return, and we will tell you which applies when you ask.
Once we have the item back and inspected it, refunds go to your original payment method. Allow up to 7 working days for it to appear, depending on your bank.
Where a delay is caused by an event outside our reasonable control — natural disaster, civil disruption, a government restriction — the late-delivery ground above does not apply, as provided by Rule 7(4). Everything else still does.